What is Craple?

Craple is an online marketplace where you can buy and sell a wide range of products, including electronics, fashion, home appliances, and much more.

How do I place an order?

To place an order, simply browse our website and add your desired products to your cart. Proceed to checkout, enter your shipping details and payment information, and confirm your order.

What payment methods do you accept?

We accept a variety of payment methods, including credit/debit cards, net banking, UPI, and COD (Cash on Delivery).

How long does delivery take?

We offer fast and reliable delivery services across India. Delivery time varies depending on your location and the type of product you ordered. Generally, it takes between 2-7 business days for delivery.

What is your return policy?

We have a hassle-free return policy. If you receive a damaged or defective product, you can return it within 7 days for a replacement or a full refund. Please check our Returns & Refunds policy for more details.

How do I track my order?

Once your order is confirmed and shipped, you will receive a tracking number via email/SMS. You can use this tracking number to track your order on our website or through our delivery partner's website.

How can I sell on Craple?

To start selling on Craple, simply register as a seller and list your products on our platform. We offer a simple and user-friendly interface for sellers, along with various tools and features to help you manage your sales and grow your business.

What if I have more questions?

If you have any more questions or concerns, please feel free to contact our customer support team. You can reach us via email, phone, or live chat, and our team will be happy to assist you.

My order hasn't arrived yet. Where is it?

If your order hasn't arrived yet, the first step is to check your order status on our website or through the tracking link provided in your order confirmation email. This will give you the most up-to-date information on your package's location and estimated delivery time. If you have any concerns or questions about your order, don't hesitate to contact our customer service team for assistance.

Do you deliver on public holidays?

We do not typically deliver on public holidays as our shipping partners are closed. However, you can check our website for any special holiday delivery schedules or updates.

Do you deliver to my postcode?

We deliver to most postcodes, but some areas may have restrictions. You can check if we deliver to your postcode by entering it during the checkout process.

Is next-day delivery available on all orders?

We offer next-day delivery on eligible orders, subject to availability and certain terms and conditions. Please check the product page or your cart during checkout for the delivery options available to your location.

Do I need to be there to sign for delivery?

It depends on the delivery option you choose and the specific courier used for your order. Some deliveries may require a signature upon receipt, while others may not. You can check the delivery details and requirements for your specific order by tracking it or contacting our customer service team.

I Need to Return an Item: What is the Return Process?

If you need to return an item, please follow these steps:

  1. Contact us at (+91) 8445323452 or contact@craple.in to initiate the return process.
  2. Our team will verify the return eligibility and provide you with instructions on how to proceed.
  3. Pack the item securely in its original packaging, including all accessories and tags.
  4. Write our return address on the package: Shop No. 7, Dehradun Road, Rampur, Roorkee – 247667, Uttarakhand, India.
  5. Ship the item back to us using a trackable shipping service.
  6. Once we receive the item, we will inspect it to ensure it meets our return policy requirements.
  7. If the return is approved, we will process the refund to your original payment method.

Please note that the return process may take up to 14 business days from the time we receive the item. If you have any questions or concerns about the return process, please do not hesitate to contact us.