We want our customers to be completely satisfied with their purchase. We have a 30-day return and refund policy for certain products, and a 7-day exchange policy. Please note that we do not accept broken, burnt, scratched or used products. We request our customers to check the product description carefully before making a purchase.

Non-Returnable Items

We do not accept different products. Once the product is received, we will verify if it meets our return policy criteria before accepting the return or refund request.

Additionally, we do not accept:

  • Perishable goods
  • Intimate or sanitary goods
  • Hazardous materials
  • Flammable liquids or gases
  • Gift cards
  • Downloadable software products
  • Some health and personal care items

Returns within the Return & Refund Period

Customers can return or refund a product within 30 days without providing a reason, as long as the product is in the same condition as when it was received and within the return and refund period.

Please note that while we promise a 30-day return and refund policy, this may not apply to all our products. We provide detailed information about our return and refund policies on each product page, so we encourage our customers to read the details before making a purchase.

  • The product must be in its original packaging and in the same condition as when it was received.
  • All accessories, tags, and other items that came with the product must be returned.
  • The product must not have been used or damaged in any way.
  • The return or refund request must be made within the specified time period.
  • If the product is eligible for return or refund, the customer will be responsible for the shipping costs.
  • Certain products, such as perishable goods, intimate or sanitary goods, hazardous materials, or flammable liquids or gases, may not be eligible for return or refund. Please check the product page for details.

Exchange Policy

If a product needs to be exchanged, it can be done within 7 days of delivery. The product must be in the same condition as when it was received, and the customer must provide a reason for the exchange. If the exchange is approved, we will process it within 7 days.

Video Before Unboxing

To prevent fraudulent activities, we kindly request our customers to record a short video before unboxing our product. This will help us ensure that the product is in the same condition as when it was delivered. We do not tolerate any fraudulent activities, such as product replacements, and may require proof to validate any claims. Recording a video only takes a few minutes and provides assurance for both parties.

Return and Refund for Used Products

We also provide return and refund for used products. Please check the product description carefully before making a purchase.

Shipping Returns

To return a product, customers should mail it to: Shop No. 7, Dehradun Road, Rampur, Roorkee – 247667, Uttarakhand, India. Customers are responsible for paying their own shipping costs for returning the product. Shipping costs are non-refundable. We recommend using a trackable shipping service or purchasing shipping insurance for expensive items. We do not guarantee that we will receive the returned item.

Return Process

  1. Customers should log in to their account and navigate to their order history.
  2. In the order history section, customers should find the order containing the product they wish to return or refund.
  3. Within the order details, customers should look for an option to initiate a return or refund.
  4. If the product is within the return or refund period, customers should be able to initiate the process directly from their account.
  5. Once the return or refund is initiated, customers should follow the instructions provided by our website “Craple” via email or account for returning the product.
  6. Customers should package the product securely and ship it to the designated address “Shop No. 7, Dehradun Road, Rampur, Roorkee – 247667, Uttarakhand, India”, following any instructions or requirements provided our website or account.
  7. Once the product is received by our team, they should verify that it meets the return policy criteria.
  8. If the product meets the return policy criteria, our team should accept the return request and process the return or refund within the specified time period.
  9. If the return or refund is rejected, our team should notify the customer and provide any necessary explanation or instructions for further action via email or phone.
  10. If customers face any issues during the return or refund process, they can contact our customer support team for assistance.

Cancel an Order

To cancel an order, customers must do so before it is shipped from the store. Once it has been dispatched, it cannot be cancelled, but customers can still return, refund or exchange it during the designated period. If a customer receives the order and wishes to return, refund or exchange it. Please follow the cancel order instruction

  1. Log in to your account on the website “https://craple.in”.
  2. Go to the “My Account” section.
  3. Look for the order that you want to cancel.
  4. Check the status of the order. If it has not yet shipped, you will see a “Cancel” button next to the order.
  5. Click on the “Cancel” button to cancel the order.
  6. Follow any additional instructions or prompts to confirm the cancellation.
  7. Once the order is cancelled, you should receive a confirmation email.

Refunds for Discounted and Sale Products

When it comes to discounted or sale products, customers should be aware that if they request a refund, they will receive the same amount they paid for the product during the discounted or sale period. This means that if the product is no longer on sale or has returned to its original price, the customer will not receive the current price of the product as a refund. It’s important to keep this in mind when purchasing discounted or sale products and to carefully consider the decision before making a purchase.

How long does our return process take?

  1. Once the returned product is received by Craple, it typically takes up to 7 business days to process the return request.
  2. After the return is processed, the customer will be notified of the approval or rejection of their return.
  3. If the return is approved, Craple will initiate the refund process and credit the customer’s original method of payment or a valid alternative payment method of their choice.
  4. The time it takes for the refund to appear on the customer’s account may vary depending on their payment provider, but it usually takes 5-10 business days.

Contact Us

If customers have any questions related to our return and refund policy, you can contact us at contact@craple.in. Our phone numbers are: (+91) 8445323452 and (+91) 1332-353232. If a product is out of the return and refund period, customers can still contact our customer support, and we will try our best to help you.