Delivery & Return
Free delivery available on 1000s of products over ₹500. Choose a specific delivery date & time that suits you for an additional fee.
Delivery Options Overview
Welcome to Craple's shipping page! We offer reliable and efficient shipping services across India, using top-rated courier partners such as BlueDart, DTDC, and TrackOn. Depending on your location, we provide both standard and express shipping options, with no additional fees for shipping. We take great care in packing your orders using high-quality materials, and we aim to process and ship your order within 1-2 business days of receiving it. On this page, you'll find all the information you need about our shipping policies and procedures.
1. Browse our Products and Place an Order
2. Check Order Confirmation Email
3. Wait for Your Order to Arrive
4. Pick up Your Order at The Checkout Area
Shipping & Delivery
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Standard Delivery: Receive your order in 2-5 business days. |
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For orders over ₹500, we offer all-day delivery with the flexibility to order anytime |
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Orders under ₹500: We can apply minimum charges |
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Our packaging is top-notch. |
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Express shipping is the fastest option we offer, with delivery within 3 days |
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Express shipping is currently available in select cities only. |
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Our top logistics partners include DHL, DTDC, and BlueDart. |
Small & Large Packages
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Small Packages |
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Experience lightning-fast delivery with our small package options |
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Get your order in record time with our quick and efficient small package shipping |
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Fast and convenient small package delivery for your urgent needs. |
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Large Packages |
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Need to ship large items? We've got you covered! |
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Fast and reliable delivery for your oversized items. |
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No matter the size, we'll handle your package with care |
International Shipping
Currently, we only ship within India. We are not offering international shipping at this time. You can visit craple.com
Shipping Restrictions
We may be unable to ship to certain areas due to logistic reasons. In such cases, we will inform you during the checkout process.
Shipping Methods
We offer two shipping methods: Free Shipping and Express Shipping. The availability of these methods will depend on your location. Shipping is free for all our products above 500 INR.
Shipping Rates & Charges
Shipping rates and charges are included with all our products. You will not be charged any extra fees during the checkout process.
Order Processing Timeframe
We aim to process and ship your order within 1-2 business days of receiving it.
Packing
We take great care in packing your orders. We use high-quality packing materials to ensure that your products reach you in perfect condition.
Tracking Your Order
We will provide you with full tracking instructions and a tracking code for your order. You can use this code to track your order on our website.
Cash on Delivery (CoD) Restrictions
Cash on Delivery (CoD) may not be available in some areas due to logistic reasons. In such cases, we will inform you during the checkout process.
Delivery Confirmation
If you receive a delivery confirmation but did not receive your order, please contact our customer service team immediately. We will investigate the issue and resolve it as soon as possible.
Restrictions
We are unable to ship to PO boxes or APO/FPO addresses. We also do not ship to certain countries due to import regulations and restrictions. If you have any questions about shipping restrictions, please contact our customer service team.
Product Tags
The various product tags such as “In Stock”, “Available”, “Imported”, “Pre-owned”, “Pre-order”, and “Out of stock” signify the availability status of the product. “In Stock” means the product is available and ready to be shipped.
“Available” means the product is available for purchase, but may not be in stock.
“Imported” means the product is sourced from outside India.
“Pre-owned” means the product has been previously owned.
“Pre-order” means the product is not yet available, but can be pre-ordered.
“Out of stock” means the product is currently out of stock, but will be available soon.
Exchange or Return of Goods
we understand that sometimes you may change your mind about a product after purchase. That's why we offer a hassle-free return and exchange policy. You can return any product within 7 days of delivery for a full refund or exchange, except for some products which may have an extended return window of up to 30 days. Please check the product page for details.
To ensure that your right to return or exchange is preserved, please make sure to keep the product in its original state. If the product is damaged or has decreased in value due to use, we may not be able to provide a full refund or exchange. Contact our customer support team to initiate the return or exchange process.
Missing components void return eligibility:
If you wish to return a product purchased from Craple online store, please make sure to have the following items
- The product must be fully equipped with all its components.
- A receipt from the WoodMart online store must be provided as proof of purchase.
- The warranty card must be included.
- An act with a description of the defect, prepared by the service department, is required for the return.
Please note that if any of the components are missing, we will not be able to accept the return. Once we receive the returned product, we will process the refund within the time frame stipulated by applicable laws.
FAQs
If your order hasn't arrived yet, the first step is to check your order status on our website or through the tracking link provided in your order confirmation email. This will give you the most up-to-date information on your package's location and estimated delivery time. If you have any concerns or questions about your order, don't hesitate to contact our customer service team for assistance.
We do not typically deliver on public holidays as our shipping partners are closed. However, you can check our website for any special holiday delivery schedules or updates.
We deliver to most postcodes, but some areas may have restrictions. You can check if we deliver to your postcode by entering it during the checkout process.
We offer next-day delivery on eligible orders, subject to availability and certain terms and conditions. Please check the product page or your cart during checkout for the delivery options available to your location.
It depends on the delivery option you choose and the specific courier used for your order. Some deliveries may require a signature upon receipt, while others may not. You can check the delivery details and requirements for your specific order by tracking it or contacting our customer service team.
If you need to return an item, please follow these steps:
- Contact us at (+91) 8445323452 or contact@craple.in to initiate the return process.
- Our team will verify the return eligibility and provide you with instructions on how to proceed.
- Pack the item securely in its original packaging, including all accessories and tags.
- Write our return address on the package: Shop No. 7, Dehradun Road, Rampur, Roorkee – 247667, Uttarakhand, India.
- Ship the item back to us using a trackable shipping service.
- Once we receive the item, we will inspect it to ensure it meets our return policy requirements.
- If the return is approved, we will process the refund to your original payment method.
Please note that the return process may take up to 14 business days from the time we receive the item. If you have any questions or concerns about the return process, please do not hesitate to contact us.